YOUR ACCOUNT

How do I register?

You sign up when you first place a bid or make donation, or you can click on Sign Up. You will be asked to enter your email and mobile so that we can contact you with further event updates or if you win an auction item.

Can I edit my profile?

Yes, you can change any of your contact details at any point. Simply click on Your Account and you can then edit your details as well as see all your transactions / activity.

AUCTION

How do I make a bid?

Click on Auction Items, select the item you want to bid on and click PLACE BID. This will take you into that particular item for you to see more information. Enter your desired bid amount and click PLACE BID. If you are not signed in the you will be asked to do so. Credit card information may be required before placing your first bid in order to pre-authorise your payment information.

How do I know if I have been outbid?

Click on Your Account and then you will see which items you have bid on as well as the status of your bid. You will also be sent a text message and email should another guest outbid you.

What do I do if I want to retract a bid?

Please contact the organiser through the Contact Us page.

When does the auction close?

The silent auction closes at 5.15pm on Saturday 15th June 2024.

How do I know if I won an item?

When the auction closes, you will be notified and will be sent a payment link. You will then be sent a text and email notification with a confirmation of your payment and item collection information.

When will items be sent out?

Once payment for the item and the postage been received, Macmillan Cancer Support will send out item within 28 days (although we will try and get them out much quicker!)

If the item is large and heavy, it will be arranged between Macmillan Cancer Support and the winner, as will International delivery.

DONATIONS

How do I make a donation?

Click on 'Donate' and select the amount you want to donate and click Next. You will need to be signed in to process your donation. You will be sent a confirmation email to confirm your donation and the transaction will also appear within Your Account too.

Who should I contact if I have further questions?

For any issues or enquiries please get in touch with us at yorkraceday@macmillan.org.uk or by calling the Macmillan High Value events team on 020 7840 4800